Call center solutions provider in Nairobi Kenya

 

Before most customers buy a product or service, they want to check with a company for assurance. They also call for help and after-sale services. As such, call centres build customer confidence and guarantee customer loyalty. They are also for cold calling and follow-ups which increases sales and avoids lost opportunities. This provides a competitive advantage for businesses.

In this package, we have call center gateways save costs and work as a cost-effective backup when the landline network goes down. There are also call center headphones and headsets from Cisco, Fanvil, Jabra, Logitech, Plantronics, Polycom, Sennheiser and VXI. Business love the headphones because they afford convenience that translates to fewer call transfers, increased mobility by agents and shorter calls since agents’ hands are free to quickly check and resolve issues.

Of course, a call center is not complete without the actual office IP phones that a call centre just that. AvayaCiscoD-LinkEsceneFanvil and Grandstream IP phones save money because they use the internet, unlike other phones that use airtime to call. They are mobile and scalable, can be integrated with most software and devices.

Where you are at Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Murang’a, Kiambu, Kakamega, Kisii and all major towns in Kenya as well as neighboring countries including Uganda, Tanzania, Somalia, Sudan, Rwanda, South Sudan and Zambia; you can count on Talinda Express to supply, deliver and install a great call center for your company

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