Call Center Solutions
Call center solutions Kenya
Call Center Solutions build customer confidence and guarantee customer loyalty. This is because before most customers buy they often seek company assurance. They also call for help and after-sale services. Call Center Systems are also for cold calling and follow-ups which increases sales and avoids lost opportunities. This provides a competitive advantage for businesses.
In our Call Center Solutions, we have Call Center Gateways. Gateways save costs and work as a cost-effective backup when the landline network goes down. There are also call center headphones and headsets from Cisco, Fanvil, Jabra, Logitech, Plantronics, Polycom, Senheisser and VXI. Businesses love the headphones because they deliver convenience. Great convenience translates to fewer call transfers, increased mobility by agents and shorter calls since agents’ hands are free to quickly check and resolve issues.
Call center software
A good Call Center Software is the backbone of Call Center Solutions. It improves communication and responsibility through a centralized database. Various departments can share and communicate correct information about clients through updates. This brings about greater accountability as every employee clearly understands their personal responsibility and thus is held answerable. The software also facilitates better access to a client’s data due to centralized organization. This has the power to drive sales up. Improved Security is guaranteed as well through cloud backup technology in the call center software.
Of course, a call center is not complete without the actual office IP phones and/ or headphones to receive and make calls with ease. These are the major components of Call Center Solutions. Avaya, Cisco, D-Link, Escene, Fanvil and Grandstream IP phones save money because they use the voice over internet protocol to call. They are mobile, scalable, and integrated with most software and devices.
Whether you are at Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Murang’a, Kiambu, Kakamega, Kisii and all major towns in Kenya as well as neighboring countries including Uganda, Tanzania, Somalia, Sudan, Rwanda, South Sudan and Zambia; you can count on Talinda Express to supply, deliver and install great Call Center Solutions for your company.
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Logitech H340 USB Headphone with Noise Cancelling & mic
Logitech H340 USB COMPUTER HEADSET
The perfect headset for voice calls, Skype, webinars and more. The 5.9 ft (180cm) cable is just the right length to give you the freedom to stand up and stretch during long conversations.
KSh7,970.00 -
KSh45,404.82
Cisco 531 Wired Mono USB Headset – CP-HS-W-531-USBA=
KSh45,404.82 -
Sennheiser PC 3 CHAT Internet Telephony Headphone
Noise canceling clarity-thanks to the noise canceling microphone, your voice is easily understood without you having to shout , Stereo sound-perfect for a range of applications such as music and gaming
Frequency response (Microphone): 90 – 15000 Hz ,Sound pressure level (SPL): 95 dB ,Cable length : 2 m
Light and comfortable-with the lightweight headband, it?s easy to forget you are even wearing a headset, Transducer principle (headphones): dynamic,open
Easy to use-plug-and-play simplicity means it is easy to connect to your computer
2-year warrantyKSh3,766.10 -
KSh49,081.33
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Sennheiser PC 7 USB Internet Telephony Headphone
Frequency Response – 42 – 17000 Hz
Impedance – 32 ohmKSh6,500.00Sennheiser PC 7 USB Internet Telephony Headphone
KSh6,500.00 -
Sennheiser PC 2 CHAT Skyping Headset
Sound pressure level (SPL) 95 decibel , Impedance 2 kilo ohm , Frequency response (Microphone) : 90 ? 15000 Hertz
Light and comfortable – with the lightweight headband, it’s easy to forget you’re wearing a headset
Noise canceling clarity – thanks to the noise canceling microphone, your voice is easily understood without you having to shout
Keep one ear free – ideal at home or in the office, the single-sided design keeps you in touch with your surroundings while you talk over the net
Peace of mind – thanks to the 2-year international warranty
Connectivity technology : WiredKSh3,378.70Sennheiser PC 2 CHAT Skyping Headset
KSh3,378.70 -
KSh16,304.50
VXi UC ProSet LUX 10 Mono USB Headset VXI 203315
KSh16,304.50 -
KSh35,486.26
Cisco 532 Wired Stereo Headset – CP-HS-W-532-RJ=
KSh35,486.26