Call Center Solutions build customer confidence and guarantee customer loyalty. This is because before most customers buy a product or service, they want to check with a company for assurance. They also call for help and after-sale services. Call Center Systems are also for cold calling and follow-ups which increases sales and avoids lost opportunities. This provides a competitive advantage for businesses.

In this Call Center Solutions package, we have Call Center Gateways save costs and work as a cost-effective backup when the landline network goes down. There are also call center headphones and headsets from Cisco, Fanvil, Jabra, Logitech, Plantronics, Polycom, Senheisser and VXI. Business love the headphones because they afford convenience that translates to fewer call transfers, increased mobility by agents and shorter calls since agents’ hands are free to quickly check and resolve issues.

Call Center Software is the backbone of Call Center Solutions. increase communication and responsibility through a  centralized database where various departments can share and communicate correct information about clients through updates. This brings about greater accountability as every employee clearly understands their personal responsibility and can be held answerable. The softwares also facilitate better access to a client’s data as they organize it centrally – and that has the power to drive sales up. Improved Security is guaranteed as well through cloud backup technology.

Of course, a call center is not complete without the actual office IP phones that are the major components of Call Center Solutions. Avaya, Cisco, D-Link, Escene, Fanvil and Grandstream IP phones save money because they use the internet, unlike other phones that use airtime to call. They are mobile and scalable, can be integrated with most software and devices.

Whether you are at Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Murang’a, Kiambu, Kakamega, Kisii and all major towns in Kenya as well as neighboring countries including Uganda, Tanzania, Somalia, Sudan, Rwanda, South Sudan and Zambia; you can count on Talinda Express to supply, deliver and install great Call Center Solutions for your company.