Call center solutions Kenya

Call Center Solutions build customer confidence and guarantee customer loyalty. This is because before most customers buy they often seek company assurance. They also call for help and after-sale services. Call Center Systems are also for cold calling and follow-ups which increases sales and avoids lost opportunities. This provides a competitive advantage for businesses.

In our Call Center Solutions, we have Call Center Gateways. Gateways save costs and work as a cost-effective backup when the landline network goes down. There are also call center headphones and headsets from Cisco, Fanvil, Jabra, Logitech, Plantronics, Polycom, Senheisser and VXI. Businesses love the headphones because they deliver convenience. Great convenience translates to fewer call transfers, increased mobility by agents and shorter calls since agents’ hands are free to quickly check and resolve issues.

Call center software

A good Call Center Software is the backbone of Call Center Solutions. It improves communication and responsibility through a centralized database. Various departments can share and communicate correct information about clients through updates. This brings about greater accountability as every employee clearly understands their personal responsibility and thus is held answerable. The software also facilitates better access to a client’s data due to centralized organization. This has the power to drive sales up. Improved Security is guaranteed as well through cloud backup technology in the call center software.

Of course, a call center is not complete without the actual office IP phones and/ or headphones to receive and make calls with ease. These are the major components of Call Center Solutions. Avaya, Cisco, D-Link, Escene, Fanvil and Grandstream IP phones save money because they use the voice over internet protocol to call. They are mobile, scalable, and integrated with most software and devices.

Whether you are at Nairobi, Mombasa, Kisumu, Nakuru, Eldoret, Murang’a, Kiambu, Kakamega, Kisii and all major towns in Kenya as well as neighboring countries including Uganda, Tanzania, Somalia, Sudan, Rwanda, South Sudan and Zambia; you can count on Talinda Express to supply, deliver and install great Call Center Solutions for your company.