FAQ

TalindaXpress is an online marketplace that gives you a wide variety of unique items which can be shopped from the comfort of your house, office or even on transit. It is also a platform where you can sell your commodities to a diverse market. Items bought are delivered at your doorstep.

Yes, you do. Opening the account is quite easy. The only details required are your name, phone number, email address and physical address.

  • Click on “Register” on the top right corner of TalindaXpress website.
  • Provide your name and contact number, create a username with your email address and a password.  You will be requested to confirm password.
  • Then Create account.
  • You can also log into TalindaXpress using other Social media platforms i.e. Twitter, Facebook and Google.

No, you don’t. You can however edit your account information such as your ‘Shipping’ and ‘Billing’ addresses, update your email address and password by following the steps below:

  • Log in to your account
  • Click ‘My Account’ and then select ‘Account Information’

You can place your order at any time. Deliveries however will be done as per the timelines noted on the check-out page.

Once you log on to www.TalindaXpress.com, you can search for items by;

  • Searching for the products by keying the product on the ‘Search’ bar
  • Browsing the ‘Category menu’
  • Contacting TalindaXpress Support Agents through the chat and request for the product(s) if you have a challenge in navigation
  • Once you find the items, click the “Add to Cart” button. After adding the item to the cart, a popup on the side will appear, giving you the options to either continue shopping or to check out. You can also click on ‘My Cart’ to check out.
  • If you have an account and have not logged on, you will be prompted to ‘Sign In’ to your account or if you do not have an account, you will be required to ‘Register’ and create a new account if this is your first order. You can also check out as a guest.
  • Enter a ‘Shipping Address, choose a shipping method, and enter your payment information.
  • Review your order details. Be sure you’ve applied any Gift Cards or promotional codes you would like to use on your order.
  • Click ‘Place your order’.
  • For “shipped from abroad” items 50% deposit is mandatory before order is placed and balance to be paid on or before delivery unless extended payment terms are approved.
  • Once payment has gone through you will then receive an email with the order details, and a text that the order has been confirmed.

M-PESA, direct bank transfer, card payments will be available at a later date

Locally available items delivery will be within 24 – 48 hours in Nairobi. For outside Nairobi 48hours. “shipped from abroad” items 2-4 weeks from order date.

Yes. But you need to be in touch with our customer care agents to advice you time to pick as in some cases the items must be picked from our offsite warehouse and prepared for delivery.

You can present your National ID or Passport

Yes, you can. Please ensure that you notify us on email or chat with the name and ID of the person collecting so that we can facilitate this. The person also needs to confirm the integrity of the delivery and confirm whether the condition of the products is good.

  • We allow for cancellation of the order at any point before it is shipped.
  • Once it is shipped, refer to the returns section.
  • For items marked “shipped from abroad” cancelled orders will attract a 25% penalty.

For locally stocked items, we put in our best effort to ensure that this does not happen. We commit to notifying you as soon as it happens and offer store credits or refunds in case there are no alternatives.
For items indicated on the website marked “shipped from abroad” means they are imported after receipt of your confirmed order.

Yes, you can. Please ensure that you notify us on email or chat with the name and ID of the person collecting. Please advise the designated person to review the condition of the products order. Kindly review the terms and conditions of returns to get further information.

This can only be accepted if payment is by MPESA. No cash is accepted if payment is on delivery.

Our delivery services are based on three key factors; service type, weight, and destination. The cost will however be displayed when placing the order. 

Items purchased through TalindaXpress will come with manufacturer’s warranty (terms and conditions apply).

Please find all the details on the return and refunds policies here. You can contact us on our various channels listed in the segment below should you need any clarification.

Return it to the nearest branch. If delivered by G4S, you can send it back through the same channel. We shall give you a Davis & Shirtliff Account Number to use so that you do not incur any extra transport charges.

The product will first undergo a test then be submitted to the respective authorities for approval. Refund will then be processed within 7 working days.

Please visit the login page  and click on the link next to ‘Forgot your password?’; enter the details of the email address that you used when you first registered your account.
We will email you a link to this email address which you can click on to reset your password.
If you are still unsuccessful in resetting your password, you may contact the TalindaXpress Customer Support Team through email on express@talinda.net or chat.

Yes, you can edit your shipping, billing and email addresses. Simply log in to your account, click ‘My Account’ and then select ‘Account Information’.

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